01Kehong · Guide
FAQ for Custom Paper Packaging Buyers
Answers about MOQ, quotation, samples, delivery, artwork and food-contact requirements, with room for details still to be decided.
Use these answers to prepare an inquiry, even when some details are undecided. Describe your product and use first; the exact specification and commercial terms are agreed for the project.
Start with the information you have
A product or reference photo, approximate dimensions, estimated quantity and destination help start the discussion. Mark dimensions as internal or external and include units.
Tell us which details need a recommendation. You can add material, artwork, sample requirements and shipping preferences as the discussion develops.
One structure, several artworks: separate each quote line
Put each artwork version on its own line even when size, board and dieline are shared. Ask which operations can be shared and which setup, tooling or finishing charges remain separate. A total order quantity does not establish a combined print minimum.
- Per version: size, board, printed faces, artwork revision, finish and quantity
- Quote separately: unit quantity basis, shared and independent setup items, samples and packing
Compare freight using the same shipment brief
Give each provider the same origin, destination, service request and packing information. Mark packing figures provisional until confirmed, and ask for a dated quotation with currency, validity and clear included or excluded items.
- Flat or assembled state; items per carton and carton count
- Outside carton dimensions, gross weight per carton and in total and pallet arrangement if relevant
- Collection and delivery points; handling, transport and final-delivery scope; tax and clearance responsibilities
Copyable artwork quotation matrix
Shared structure: ___ Size and units: ___ Material: ___ Artwork ID | Revision | Differences | Quantity | Unit __________ | ________ | ___________ | ________ | ____ __________ | ________ | ___________ | ________ | ____ Supplier to confirm: shared tooling / plates / setup: ___ Independent charges and quantity basis per version: ___
Copyable shipment scope checklist
Packing: flat / assembled / to confirm: ___ Items per carton: ___ Carton count: ___ Outside carton dimensions and units: ___ Gross weight per carton: ___ Total gross weight: ___ Pallet arrangement, if applicable: ___ Collection point: ___ Delivery point: ___ Included charges: ___ Excluded charges: ___ Tax / clearance responsibilities to confirm: ___ Currency: ___ Quote date: ___ Valid until: ___ Carrier / service / origin and destination: ___ Rule or quote reference / date / applicable rate type: ___ Dimensional factor and units / dimension rounding / weight rounding: ___ Per-carton and tail-carton evidence / measurement date / unknowns: ___ Provisional / unconfirmed figures: ___
Common questions
- What is the MOQ?
- The minimum quantity needs confirmation for each size, structure, material and artwork version. Share an estimate or quantity range; quantities shown as examples in an inquiry form are not a stated MOQ.
- What affects the price?
- Dimensions, material, structure, printing, finishing, quantity, tooling and packing arrangement all affect the quotation. State the destination and delivery preference so freight and related responsibilities can be discussed separately.
- How much do samples cost and how long do they take?
- The sample type, preparation, artwork status and destination affect the arrangements. Sample fees, courier costs and timing are confirmed for the project before sampling; there is no universal free-sample or fixed-time promise.
- When can production and delivery be completed?
- Share your target arrival date. Production scheduling depends on the agreed specification, approvals and order arrangements; transit and customs depend on the route and terms. Confirm each stage in the project quotation instead of treating a planning estimate as a delivery promise.
- Can I send artwork without a dieline?
- Yes, send a PDF preview or reference image and describe the product. Structure and dieline requirements can be reviewed before final artwork. Arrange editable AI or other source files with the sales team by email.
- Can you confirm food-contact suitability or a certificate?
- Describe the actual food, contact surfaces, time, temperature, grease, moisture and destination market. Ask which documents can support that exact material and finished configuration. A product name or a raw-material statement does not establish a certificate or suitability for every use.
- Are freight, tax and customs included?
- That depends on the agreed quotation and trade terms. Provide the destination and preferred delivery arrangement so freight, insurance where relevant, tax and clearance responsibilities can be specified.
- Can I start while the specification is incomplete?
- Yes. Use “Not sure” or “Need recommendation” for missing details. Share what is known about the product, use and quantity, and we can discuss the next information needed.
Technical references
Still deciding? Start with what you know
Share the product, use, approximate size and estimated quantity. Write “Not sure” or “Need recommendation” for undecided details. A photo or PDF preview can help; technical details can follow.
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